No. If you miss the bus due to flight connections, call our reservation center immediately and let us know. We will schedule you on the next available bus at no additional charge. Due to terminal security and regulations, as well as the other traveling passengers, we will not wait past the scheduled departure times. If you are aware that you will miss your bus ahead of time, you can log into your profile and make changes to your ticket as well.
As long as you reschedule your ticket at least 24 hrs before departure, there are no additional fees. Rescheduling your ticket can be done online at northwesternstagelines.com or by contacting our reservation center. If you don’t know when you will be able to travel, a credit for the amount of the ticket price can also be added to your account. This credit is valid for 12 months. Processing fees may apply.
No. We do not cancel schedules for limited passengers. However, there may be cancellations or delays due to road conditions. If there is a cancellation, we will reach out to you.
We allow two suitcases and a carry on. If you will have more luggage, odd or extra large size luggage (including skis/snowboards), these can be accommodated as well for an additional charge. Please contact our reservation center for special handling.
Yes. Please contact our reservation center ahead of time and we will do our best to accommodate. Our preference is a 24 hour notice, but a shorter time frame may be accommodated as well. Additional charges apply.
Infants 24 months and younger are free. Children 25 months through 12 years are eligible for the child rate with a paid adult fare. Car seats may be required, depending on the vehicle type on any given schedule. NWS does not provide car seats, so please plan to bring one along.
Though boarding location hours may vary, our reservation centers are open 24 hours a day, 7 days a week. Feel free to contact us anytime!
Reservations can be made for cash paying customers by calling our reservation centers. However, seats are not guaranteed until full payment has been made. At the time of boarding, if there are still seats available, you may pay the driver on boarding. Exact cash payment is required.
No, we use electronic ticketing. Though you should have an electronic ticket at the time of boarding, it is not required. Your driver will also have a manifest that includes all passengers with reservations. If there is an issue locating your ticket, our driver will work with our reservations centers to locate your reservation.
Customers may choose to allow a minor (under age 18) to travel with Northwestern Stage Lines unsupervised. However, there are stringent requirements within our “Child Policy”.
Under some circumstances, pets can travel with you. Please see our “Pet Policy” for more information.
If you still cannot find the information you’re looking for, feel free to call us for more information: (509) 838-4029.
Customers may choose to allow a minor child, under the age of 18, to travel with Northwestern Stage Lines unsupervised. All children traveling without an adult will be charged full adult fare. Northwestern Stage Lines will require the following from the parent/guardian; This information must be included on their reservation before it is processed:
In addition, children traveling on the bus should carry identification showing their name, address, home phone number, name and phone number of the person dropping them off and the name and phone number of the person who will be picking them up.
Parents and guardians should review the details of the trip with their child prior to travel, including the bus route they will be riding and the locations where they will be getting on/off the bus. It is also suggested that this information is given to them in writing as there are a number of routes and connection points which may confuse a small child in the excitement of traveling.
Persons picking up a child should coordinate a specific location at the destination point where they will meet the child. Children under 13 years old are never to be left unattended even if the person picking them up is in route.
Our drivers are not responsible for underage children. The minor is responsible for getting on and off the bus at the right time and place. Our drivers are happy to guide or assist if asked but cannot supervise minors during the entirety of the trip. We want to be sure customers are aware of this.
Pets are allowed to travel with a passenger for an additional fee. To book your travel with your pet or add your pet to your existing reservation, please call 509-838 4029 to speak with a customer service representative prior to your trip. Please read the below requirements to be prepared for travel with your pet.
Northwestern Stage Lines reserves the right to change and/or modify the schedule of a passenger(s) travelling with a pet in the event that any other passenger and/or driver has allergic symptoms that could impair their health or comfort during travel.
Northwestern Stage Lines is committed to providing equal access to transportation for all passengers. Wheelchair-accessible vehicles are available on any scheduled route upon receiving a reasonable accommodation request. The cost for an accessible vehicle is the same as a standard vehicle; there are no additional charges for accessible services.
To ensure an accessible vehicle is reserved for your trip, please follow these steps:
Northwestern Stage Lines will transport packages from any of our regular scheduled stops to another regular scheduled stop. To check for a stop near you or to book a package shipment, please call our reservation centers at 509-838-4029.
Passengers are expected to pay their fares upon boarding the vehicle. Drivers will accept cash for fares. Checks will NOT be accepted by drivers. Passengers are NOT allowed to ride the bus without paying his/her fare each way.